Terms of Service: CS2 (CS:GO) Case Opening Guidelines

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Date Last Modified: October 30, 2024

Definitions

Steam is an online service developed and owned by Valve Corporation, who is the owner of CS2.

CS2 is a Counter-Strike 2 video game, developed and published by Valve Corporation.

Skin means a virtual in-game item which may only be used for entertainment purposes within CS2 and which is owned by Valve Corporation.

Website — means https://gocsgo.com

Company is LLZ TEAM LIMITED, a legal entity registered under the laws of the United Kingdom with registration number 15929423, located at OFFICE SUITE 29A, 3/F,, 23 WHARF STREET, LONDON, UK, which owns and operates the Website.

Asian operations: CLOUDED TREES LIMITED, FLAT/RM 1605, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONGKOK, KL, HONGKONG.

Terms and Conditions ("T&C" or "Terms and Conditions") mean all these terms and conditions stipulated in these Terms of Service that comprise the whole text of the Terms of Service.

User is a natural person who is at least 18 years old and agrees to follow these Terms and Conditions.

Services means all features, functionalities, content, downloads, tools, resources, information, and assistance offered through the Website or otherwise in connection with it.

Credits obtained after topping-up a gocsgo.com account are internal website tokens to be spent exclusively on Services available on the Website and which are not worth real money.

Provably Fair is an algorithm which is used to prove that all results and chances on the Website are equally random and fair.

General Info

These Terms of Service (hereinafter referred to as "ToS" or "Terms of Service"or "Agreement") constitute a binding agreement and govern the contractual relationship between Company (hereinafter referred to as Company or "gocsgo.com" or "We", "Us", or "Our") and User (hereinafter referred to as "User" or "Customer" or "You" or "Yours"). Hereby the Company and the User are jointly referred to as the "Parties" and individually as the "Party" to the Agreement.
The User must read, agree and accept all of the T&C contained in this Agreement without modifications, which include those T&C expressly set forth below and those incorporated by reference, before the User may become an active, registered User of gocsgo.com. This Agreement comes into force during registration process as soon as the User clicks on "I agree with the Terms of Service, Privacy Policy, and Cardholder Agreement"and "I am at least 18 years old" checkbox buttons, by doing which the User signifies to gocsgo.com that he has read these T&C and accepted them. This Agreement shall also apply to all Services of the Company provided via mobile devices, including downloadable applications. All references to the use of the Website shall be construed as references to the use of our Services provided for mobile devices. The User must carefully study the text of this Agreement before the registration on the Website. The Company is not responsible for the awareness of the Agreement by the User.
Company may amend and/or assign this Agreement or any rights and/or obligations from time to time at its sole discretion and without any prior notice. The Terms and Conditions, the Privacy Policy, and Cookie Policyare published on the Website and may be changed at any time at the sole discretion of the Company. Any changes and updates will come into effect from the moment of publication of the amended version of the Terms and Conditions, the Privacy Policy, and Cookie Policy on the Website. You are responsible for reviewing the Terms and Conditions, the Privacy Policy, and Cookie Policy from time to time to get acquainted with any changes. By continuing to use the Website and Services, you agree to all the changes and modifications to the Terms and Conditions, the Privacy Policy, and Cookie Policy. If you do not agree to any of the modifications, you must stop using the Services immediately. Company may publish these Terms and Conditions in a number of languages and shall reflect the same principles. This is done for information purposes and to help Users. It is however the English version that constitutes the legal basis of the relationship between You and Company. Should there be any discrepancy between the T&C in the English version and the version in any other language, the English version shall prevail.
Company reserves the right to refuse and/or cancel Services at its own discretion where the Services are illegal to use.
The Skins received on the Website must be used solely for their intended purpose, that is, for entertainment and playing CS2.
Ignorance of these ToS does not exempt Users from the obligation to follow them.
Users also acknowledge and agree that the performance of the Services is incumbent on the performance of Users'device and Internet connection.
User is responsible for managing his/her account, payment information and password and for keeping his/her password confidential. Users are also responsible for restricting access to their accounts. In all circumstances, Users agree not to permit any third party to use or access the Services.
Company, at its own discretion, has the right to limit fully or partially the functionality of its Services and Website for any geographic region.
This Agreement is developed, construed, regulated and governed by the laws of the United Kingdom. By accepting these ToS, the User hereby acknowledges and ascertains that his or her use of the Services does not violate any of the applicable legislation in the country of the User, or the User's legal obligations towards any third party.
The Company does not guarantee the unchanged mechanics (or functionalities) on the Website, which means that the mechanics (or functionalities) of the Website can be changed unilaterally by the Company without any prior notice to the Users.
Company is in no way affiliated with or endorsed by the Valve Corporation, CS2, Steam or any other trademarks of the Valve Corporation.

Credits and Skins

You understand and agree that any Credits, Skins or bonus points obtained on the Website have no real world value and are not equivalent to money, even if such credits, Skins, or bonus points are labeled with the dollar sign. Under no circumstances, the "Credits'value" of Skins correlates with the prices or values of Skins on any other websites or marketplaces. These Credits' values are presented for entertainment purposes only.
To purchase Credits, you must provide a valid payment method. The price of Credits will be prominently displayed on gocsgo.com, and you may only purchase Credits for the currently displayed price. We reserve the right to charge additional fees for access to the gocsgo.comor any other feature or service of the Services, and to change our fee structure at our sole discretion. All previous offers or discounts are unavailable once removed from gocsgo.com.
Skins obtained on the Website are not sellable objects and have no monetary value. gocsgo.com does not participate in the monetization of the Skins and does not support monetization of the Skins on third-party websites. In case gocsgo.com finds out that the User sells the Skins or participates in its monetization, the gocsgo.com is entitled to ban the User's Account and take any further actions to prevent such cases.

Eligibility to Use Gocsgo's Services

The Website and its services are available to, and may only be used by individuals, who can enter into legally binding contracts under the applicable law and reside in countries and geographic regions where such online activities and purchases are allowed by law. It is the User's sole responsibility to inquire about the existing laws and regulations of the given jurisdiction before making purchases on the website.
The User assures Company that he/she is over 18 years old or such legal age of majority as stipulated in the jurisdiction of his/her residence. We may require you to provide proof of age. User must be a natural person, not a legal entity or corporate body. The User must be able to enter into legally binding contracts. We are entitled to require the User to provide proof of age and to deny a User's access to the Services if we have reasons to believe that the minimum age requirement is not fulfilled. At the slightest suspicion at our own discretion that a Customer under 18 years old is using the account, we reserve the right to unilaterally block the account.
The User guarantees at all times not to be a resident or citizen of countries where our Services are prohibited by local legislation. The User must not reside in Washington and Nevada states of the United States of America. It is the User's sole responsibility to learn if the legislation of his or her residence allows or prohibits the Services of the Website or any other similar services and functions. Players from such countries are not eligible to use the Website and use its Services. gocsgo.com will make all reasonable efforts to prevent players from these countries from reaching the Services.
By registering on the Website and accessing the Services, you hereby acknowledge, ascertain and guarantee that:

You are at least 18 years old;
The information you provide to gocsgo.com is complete, truthful, accurate, and up-to-date;
Your use of the Services does not violate any of the applicable legislation in your country, residence, or your legal obligations towards any third party.

gocsgo.com is not responsible for any breach, loss or damages that may occur as a result of the User's non-compliance with any of the requirements indicated in the Agreement.
If any of the applicable legislation in your country of residence or citizenship changes so as to make your use of the Services illegal, or if your use of the Services begins to violate your legal or contractual obligations to a third party, you must stop using the Services at once. If any of the Services ordered and paid by you are left incomplete or not provided in their entirety once your use of the Services is terminated, gocsgo.com will not be obliged to complete, finalize, or provide them. If any of the personal information provided by you during registration changes, you must amend it at once or notify the gocsgo.com's customer service team of the changes. If any of the information provided during registration is found to be incomplete, inaccurate, untrue, or outdated, gocsgo.com reserves the right to suspend your account and restrict your use of the Services for as long as required for you to amend your information. In case of your failure to do so, gocsgo.com may block (temporarily or permanently) or terminate your account.

Obligations of User and Usage of Account

It is prohibited for Users to sell, pledge, transfer and/or acquire accounts to/from other Users. Users are prohibited from the subsequent sale of Skins received on the Website as a result of use of our Services and if we find out that there is an action of Skins sale by a User, we can block such User's account unilaterally.
Company accepts as a User only natural persons with a single account. One User can have only one account on the Website. Neither a legal entity nor corporate body is allowed to open or to have an account on gocsgo.com website. If gocsgo.com finds out that a User has more than one account on the Website, the gocsgo.com may ban, suspend, restrict, block, or terminate some or all of your accounts and/or such Users. It is the gocsgo.com's own discretion to leave a sole account for a User and block his/her other accounts or to block all the accounts of such User, who has had multiple accounts.
We will treat as highly confidential information the data that the User entrusts to us in accordance with our Privacy Policy.
The User shall not treat Company as a financial institution nor expect receipt of interests on his/her top-ups.
Any actions made by the User by mistake should be immediately reported to the Company by the User.
In case of misconduct on the part of the User, Company is entitled to immediately terminate the Agreement with the User and exclude him/her from further use of the Website. Further, we are entitled to interrupt and terminate on-going activities, to block the User or the User's Account without prior notice until clarification of the situation.
In case of indication of any fraud, manipulation, or other forms of deceitful or fraudulent activities, the Account of such Users may be blocked or restricted by Us without prior notice.
gocsgo.com reserves the right to demand that You provide personally identifiable information, such as your name, address, phone number, etc. for the purposes of compliance with the applicable KYC and anti-money laundering legislation. In case of your failure to provide the requested information, gocsgo.com may block (temporarily or permanently) or terminate your account.
You are responsible for the safe storage of your login credentials. You must not share your username or password with any third party. If you suspect that your credentials may have been disclosed to, or acquired by, an unauthorized third party, you must notify the gocsgo.com's customer service team immediately. gocsgo.com will not be liable for any damage, losses, or costs sustained as a result of unauthorized access to your account by a third party.
You bear full responsibility for the accuracy of topping up your account on the Website. gocsgo.com will not be liable for any losses, damage, or costs that may result if you enter incomplete or incorrect data when making a payment transfer.
gocsgo.com is not responsible for any loss or damages that may occur as a result of the User's non-compliance with any of their obligations indicated in the Agreement. You hereby acknowledge, declare and guarantee that:

You will not use the Website and/or the Services to engage in any illegal activities, including, but not limited to, money laundering, financing terrorism, fraud, undermining the existing laws, spreading pornography, promoting violence, insulting other users etc.
You will only use the Services for your own personal entertaining purposes. It is forbidden to open accounts and use the Services on behalf of others;
You will immediately inform gocsgo.com's customer service team about any suspected wrongdoing, fraud, or illegal activity carried out by other users via the Website;
You will not try to steal, or obtain in any other way, login credentials and other information pertaining to other Users;
You will not maintain multiple accounts on the platform;
You will not use any of the content or data published on the Website for commercial purposes. gocsgo.com has full rights over all the intellectual property published on the Website, including, but not limited to, images, articles, design, logo, layouts, blog posts, news articles etc.
You will not use any applications, protocols, or technology to conceal your IP address, location, or ISP, such as VPN and proxy servers;
You will not use the Website or Services to attack the gocsgo.com's network or in any way that can produce any negative consequences for gocsgo.com, including, but not limited to, damage, loss, costs, legal penalties, fines, sanctions, and reputational damage.
You are obliged to consider and treat all information received from gocsgo.com as confidential.

You will not use gocsgo.com in any way that violates any law or regulation, including those prohibiting illegal gambling. gocsgo.com can only be used for personal purposes and shall not be used for any type of commercial profit.

Intellectual Property

You hereby expressly agree that all rights, title, and interest in and to all intellectual property rights, including, without limitation, patents, copyright, trademarks, trade secrets and all other related proprietary rights to this Website belong to gocsgo.com and/or its licensors and gocsgo.com and/or its licensors are the sole and exclusive owners thereof. All rights to the Website not expressly granted herein are reserved. All trademarks, content, photo and video materials and service marks on the Website belong to gocsgo.com, or to its respective owners. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Website, its products or Services except as expressly authorized herein. Except as otherwise provided, the Content published on this Website may be reproduced or distributed in unmodified form for personal non-commercial use only. Any other use of the Content of the Website, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of gocsgo.com is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.
gocsgo.com hereby disclaims any rights to trademarks, Service marks, trade names, logos, copyright, patents, domain names or other intellectual property interests of third parties. All intellectual property interests of third parties listed above are the properties of their respective owners. Third Parties' Material is the property of its respective owners. gocsgo.com disclaims any proprietary interests in the intellectual property rights other than its own.

Severability Clause

If any term, provision, covenant or restriction of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, void or unenforceable, the remainder of the Agreement, provisions, covenants and restrictions set forth herein shall remain in full force and effect and shall in no way be affected, impaired or invalidated, and the Parties hereto shall use their reasonable efforts to find and employ an alternative means to achieve the same or substantially the same result as that contemplated by such term, provision, covenant or restriction. It is hereby stipulated and declared to be the intention of the Parties that they would have executed the remaining terms, provisions, covenants and restrictions of the Agreement without including any of such that may be hereafter declared invalid, illegal, void or unenforceable.

Assignments

gocsgo.com may assign, transfer or delegate these Terms of Service or the fulfillment of any of its obligations pursuant to these Terms of Service and/or the Privacy Policy and/or Cookie Policy on the Website in whole or in part, to any person or entity at any time with or without Your consent. You cannot assign, transfer or delegate any rights or obligations under the Terms of Service and/or the Privacy Policy and/or Cookie Policy on the Website without gocsgo.com's prior written consent, which may be withheld at its sole discretion, and any unauthorized assignment and delegation by you is void and ineffective.

Complaints

You may contact our customer service via [email protected]. according to the instructions located at the Website to give us any complaints regarding our Services.
Complaints are handled at the support department and escalated in the organization of Company and its affiliates if the support team does not solve the case within a reasonable timeframe.
In case of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
You agree that in case of unlikely disagreement between the result that appears on your screen and the server, the result that appears on the server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online activity and the results of this participation.
When we wish to contact you regarding such a dispute, we will do so by using any of Your contact details noted at your User account.

Anti-Fraud Policy

gocsgo.com has a strict anti-fraud policy. If Company has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by Company) including, but not limited to:

participating in any type of collusion with other Users;
development of strategies aimed at obtaining unfair benefits;
fraudulent actions against Company or its payment providers;
chargeback transactions;
the use of third party software or analysis systems;
creating two or more accounts;
using unfair external factors or influences (commonly known as cheating);
or become bankrupt in the country of his/her residence.

Company reserves the right to restrict the User's account. This decision is at sole discretion of gocsgo.com and the User will not be notified or informed of the reasons for such actions. gocsgo.com also reserves the right to inform the regulatory bodies of the User's jurisdiction of such fraudulent actions performed by the User.

Know Your Customer (KYC) Procedures

Gocsgo is committed to maintaining accurate and effective KYC (Know Your Customer) procedures to verify the identity of its Users in order to prevent money laundering and terrorist financing practices.

In particular, in the event of a suspected AML violation, Gocsgo may contact the User to obtain the following information:

the User's first and last name;
the User's date of birth;
the User's residential address;
the User's proof of address (any document showing the User's name and residential address);
the User's ID document number;
a copy of the User's ID document;
a photo showing the User holding the ID document;
a photo of the User's partially covered bank card.

The KYC procedures implemented by Gocsgo are designed in accordance with the requirements of generally applicable laws and regulations, and are regularly reviewed and updated to ensure their maximum effectiveness and compliance with generally applicable laws.

Gocsgo maintains the right to deny access for insufficient identity proof or suspected fraud, reporting any sanctioned or high-risk attempts to the Financial Intelligence Unit promptly.

High-risk clients, including Politically Exposed Persons (PEPs), their families or associates and individuals from countries identified as high-risk by the Financial Action Task Force, may be subject to enhanced due diligence. Failure to provide the required identity verification may result in denial or account closure.

AML (Anti money-laundering)

Gocsgo is committed to preventing the use of its services for money laundering activities. To that end, the Company has established and maintains an AML program that includes the following measures:

The implementation of internal policies, procedures, and controls to prevent the use of its services for money laundering;
The training of relevant employees on the requirements of the AML program and their obligations to comply with it;
The development and implementation of customer due diligence measures to identify and verify the identity of customers, and to assess and monitor their money laundering risks;
The reporting of suspicious transactions to the relevant authorities in accordance with applicable laws and regulations; The development and maintenance of an effective risk-based approach to AML compliance.
The development and maintenance of an effective risk-based approach to AML compliance.

The Company will periodically review and update its AML program to ensure that it remains effective and compliant with the latest legal and regulatory requirements.

In order to prevent potential incidents of money laundering, financing of terrorist or criminal operations:

Gocsgo does not allow Users to make cash purchases or redemptions or peer-to-peer transfers;
Gocsgo prohibits Users from making purchases by third parties;
Gocsgo prohibits the sharing of accounts and allowing the use of accounts by third parties other than the registered User;
Gocsgo strictly adheres to the rules of record keeping;
Gocsgo has the right to refuse a transaction if it is suspected of violating AML rules;
Gocsgo, in accordance with international law, has the right to report suspicious activities of Users to the relevant authorities without prior notice.

Termination

We may terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms of Service.
All provisions of the Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services on the Website or contact us via [email protected].
gocsgo.com does not tolerate any forms of abuse and bullying and reserves the right to unilaterally, without prior notice apply sanctions to Users taking actions against Website's policies and or human dignity of other users or Website's staff. These sanctions may include but are not limited to temporary or permanent restrictions of the chat or site mechanics use, or permanent ban in case of multiple violations.

Links to Other Websites, Services or Content of the Third Parties

Our Services may contain links to third-party websites or services that are not owned or controlled by gocsgo.com.
gocsgo.com has no control over and assumes no responsibility for the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that gocsgo.com will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. gocsgo.com is not responsible for the contents of the web pages to which such third-party links refer and does not provide any guarantees that such web pages are safe. gocsgo.com will not be liable for any losses or damages that can arise from you accessing such pages via the third-party links on the Website.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
On the Website We may use music from open sources, however We do not share any track lists or other information related to materials used.
We utilize various third-party payment processors and gateways, and we reserve the right to contract with additional third-party payment processors and gateways in our sole discretion to process any and all payments associated with gocsgo.com Such third parties may impose additional terms and conditions governing payment processing. You are responsible for abiding by such terms. We further disclaim any liability associated with your violation of such terms.

Limitation of Liability

gocsgo.com is not liable for any possible financial damage arising from the use of the Website and happening due to the reasons out of control of gocsgo.com.
Company is in no way responsible for any access to a User's account by a third person and will not be held responsible for any loss suffered due to the illicit use of a User's password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a User was registered correctly.
Company is not liable for any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit User's access to the Website.
Company, its directors, employees, partners, service providers:

do not warrant that the software or the Website is/are permanently fit for their purpose;
do not warrant that the software and Website are permanently free from errors;
do not warrant that the Website will always be accessible without interruptions;

You agree that Company shall be the final decision-maker of whether you have violated the Company's rules, Terms and Conditions in a manner that results in your suspension or permanent block from participation at our Website.
The Website can only be used for entertainment purposes and shall not be used for any type of commercial profit. Skins obtained on the Website are not sellable objects, have no monetary value and must be used solely for entertainment purposes.
Except as otherwise required by law, in no event gocsgo.com, our directors, members, employees or agents shall be liable for any special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of or inability to use our services or the gocsgo.commaterials, including without limitation any damages caused by or resulting from reliance by any user on any information obtained from gocsgo.com, or actions on the website or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from a force majeure event, gocsgo.com munications failure, theft, destruction or unauthorized access to gocsgo.com's records, programs or services.
gocsgo.com is not responsible for any damages caused by delay or failure to perform its obligations under the Agreement if the said delay or failure is due to fires; strikes; floods; power outages or failures; acts of god or the state's enemies; lawful acts of public authorities; any and all acts that are regarded as force majeure in legal practice.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.

No Warranties

This Website is provided "as is"without any representations or warranties, expressed or implied. gocsgo.com makes no representations or warranties in relation to this Website or the information and materials provided on the Website. Without prejudice to the generality of the foregoing paragraph, gocsgo.com does not warrant that the Website will be constantly available, or available at all, or the information on this website is complete, true, accurate or non-misleading.
Nothing on this Website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.
You agree that your use of the Website at its sole discretion, volition and at your own risk.
gocsgo.com does not provide any guarantee of uninterrupted, correct, or continuous operations of the Website or Services.
The information published on the Website does not constitute an offer of investment, securities, commodities, or any other financial instruments. The information published on the Website must not be considered financial or investment advice. In case of any doubts concerning our Services and the Website, seek assistance from a professional financial, investment, or tax advisor. gocsgo.com will not be liable for any loss of profits, damage, costs, damage and loss of information, or lost gains that can arise from your use of the Website or Services. gocsgo.com reserves the right to make modifications to its Services at any time and at its sole discretion and such modifications will be in the relevant section of the Website. gocsgo.com will not be liable for any loss, damage, costs, or lost gains that can arise from your use of information about the Services obtained from any third party channels.
Hereby, you understand, agree and acknowledge that there may be situations when the Skins obtained on the Website may not be available for withdrawal due to reasons beyond our control.

Return Policy, Credits and Skins Use Policy

By topping up an amount to your gocsgo.com account, you accept that the credits received on your gocsgo.com account (even if labeled by the $ -sign) are not worth real money, may only be used on the Website, are non-refundable and can be used for entertainment purposes only.
Upon the purchase of credits, the full value of the credits will be immediately credited to your account and available for use. The gocsgo.com's services are deemed to be fully delivered at the moment your account is credited with the purchased credits. By purchasing these credits, you acknowledge and agree that the services have been provided in full upon receipt of the credits, and no further obligations are owed by the gocsgo.com.
Hereby, you agree and acknowledge that the Skins on the Website have no value in the real world and must be used solely for entertainment purposes.
Refund is possible only if the User made a mistake during the payment process and only in case the transaction has remained intact on the User's balance after the top-up (no activity was performed on the User's Gocsgoaccount after the top-up in question). In other cases, the refund is considered individually, at the discretion of the relevant gocsgo.com team.
The refund can be made only to the payment method that was initially used by the User to make the Transaction that is subject to refund. The requests to make a refund to the other payment method than the one used to make a transaction can not be considered.
For some payment methods refunds are not supported. The availability of refund for a certain payment method is to be specified with the Gocsgosupport team via live-chat or via [email protected].
The User, who made an erroneous transaction, can contact the gocsgo.com`s customer support via [email protected]. with a request for a refund, providing a detailed explanation and attaching, if available, all possible evidence.
Dedicated gocsgo.com team, within 3 working days, must consider an application for a refund and revert back to the Customer with the result of consideration.
The timing of the refund depends solely on the payment method initially used for payment and does not depend on gocsgo.com and may reach up to 10 (ten) business days.

Notices

Any notice or other communication under this Agreement shall be in writing and shall be considered given and received when sent by email to the appropriate email indicated at https://gocsgo.com/contacts . The User's official email for communication shall be deemed the email bound to the User Account. The language of the communication shall be English.

Delivery Policy

Please note that the regular transaction processing time is up to 20 (twenty) minutes, however, for some payment methods, the transaction processing time may take up to 3 (three) business days. The delays in transaction processing time are beyond our control and thus non-refundable. If you are waiting for your top-up to reach your gocsgo.com account for more than 3 (three) business days, please contact our support team via [email protected].

Hereby, you understand, agree and acknowledge that there may be situations when the Skins obtained on the Website may not be available for withdrawal due to reasons beyond our control. If you have any questions, please contact our support team via [email protected].

Avoid websites that are looking like they are owned and/or controlled and/or affiliated by gocsgo.com - we do not have any affiliate websites. We are also in no way affiliated with or endorsed by the Valve Corporation, CS2, Steam or any other trademarks of the Valve Corporation.

All of our contact details are listed on the Contacts page of the Website. Anyone pretending to be "administrator", "moderator" or "trade bot" of gocsgo.com is a scammer - We will never send you screenshots of our control panel or add You on Steam for purposes of trading your skins. Please be advised that in case You provide any of Your account information to such miscreants - it may result in loss of Your skins or even account access. In case of any doubt do not hesitate to contact our support team via online chat or via [email protected].

Governing Law and Dispute Resolution

All inquiries relating to the construction, validity, enforcement and interpretation of these Terms shall be governed by and construed and enforced in accordance with the laws of United Kingdom.